"I reached out to Cara Harding with an urgent personal matter the required documents be expedited quickly. Ms. Harding was understanding and worked hard on my behalf while walking me through a process to which I had little understanding. In addition, I would like to note that while most organizations have “attendants” answering their calls, Ms. Harding answered every call herself and in the rare case I had to leave a voicemail, she was prompt in returning my call. Personal touches can make a big difference and I felt I was receiving a personal touch from Ms. Harding." — Terry